Terms & Conditions

Last Updated: 25 / 12 / 2025

1. About Us

This website theneostyle.com is owned and operated by Vastra International (“we”, “us”, “our”).
By visiting or purchasing from our store, you agree to these Terms & Conditions.

If you do not agree, please do not use our website or services.

2. Use of Website

    • You must be 18 years or older or use this website under parental supervision.
    • You agree not to use our website for any illegal, fraudulent, or unauthorized purpose.
    • Any misuse of the website may result in restricted or terminated access.

3. Products (Shapewear & Innerwear)

    • Our products include shapewear, compression garments, tummy tuckers, saree shapewear, and similar intimate wear.
    • Due to hygiene and safety reasons, innerwear and shapewear once opened or used may not be eligible for return or exchange, except in case of manufacturing defects or wrong item received.
    • Product images are for reference only; actual color and fit may slightly vary.
    • Fit results depend on individual body type and usage.

4. Pricing & Availability

    • All prices are listed in Indian Rupees (INR) and are subject to change without notice.
    • We reserve the right to limit or cancel quantities purchased per order.
    • Product availability may change at any time.

5. Orders & Payments

    • We reserve the right to accept, cancel, or refuse any order at our discretion.
    • Payments are processed securely via Razorpay and PayU.
    • In case of order cancellation after payment, refunds (if applicable) will be processed as per our Refund & Return Policy.

6. Shipping & Delivery

    • Orders are shipped through Shiprocket and its courier partners.
    • Delivery timelines are estimated and may vary due to location or courier delays.
    • We are not responsible for delays beyond our control.

7. Returns, Refunds & Exchanges

    • Returns and refunds are governed by our Refund & Return Policy, in compliance with Indian consumer laws.
    • Hygiene-sensitive products are handled strictly as per policy.

8. Accuracy of Information

We try to ensure all information on the website is accurate. However, we reserve the right to correct errors related to pricing, descriptions, offers, or availability at any time.

9. Intellectual Property

All content on this website (text, images, logos, designs) belongs to Neo Style and may not be copied or used without permission.

10. Limitation of Liability

    • We do not guarantee uninterrupted or error-free service.
    • To the extent permitted under Indian law, we are not liable for indirect or incidental damages arising from use of our website or products.

11. Personal Information

Your personal data is handled according to our Privacy Policy.

12. Termination

We may suspend or terminate access to our website if these Terms are violated.

13. Governing Law

    • These Terms are governed by the laws of India, including the Consumer Protection Act, 2019.
    • Any disputes shall be subject to Indian jurisdiction.

14. Contact Us

For any questions, please contact us through the Contact Us page on theneostyle.com.