At Neo Style, operated by Vastra Internatioal under the brand name NEO STYLE (“we”, “us”, “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit or shop on theneostyle.com or interact with us in any way.

By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website.

1. Information We Collect

A. Information You Share With Us

When you place an order, create an account, or contact us, we may collect:

• • Your name
  • Mobile number and email address
  • Billing and shipping address
  • Order and payment confirmation details
  • Messages or information shared with customer support

B. Information Collected Automatically

When you visit our website, we may automatically collect:

• • Device and browser details
  • IP address and approximate location
  • Pages visited, time spent, and interactions

This helps us improve website performance and user experience.

C. Information from Trusted Third Parties

We may receive information from:

• • Shiprocket – for shipping, delivery, and order tracking
  • Razorpay & PayU – for secure payment processing and fraud prevention
  • Advertising platforms (Meta – Facebook & Instagram) – for marketing and analytics

2. How We Use Your Information

We use your personal information to:

• • Process orders and deliver products
  • Manage payments, returns, and replacements
  • Provide customer support and respond to queries
  • Send order updates, offers, or promotions (you can opt out anytime)
  • Improve website experience and services
  • Prevent fraud and ensure secure transactions

3. Cookies & Tracking Technologies

We use cookies and similar technologies (including Facebook Pixel) to:

• • Remember your preferences
  • Understand website traffic and performance
  • Show relevant ads on platforms like Facebook and Instagram

You can disable cookies through your browser settings. However, some website features may not work properly.

4. Sharing of Personal Information

We only share your information when necessary, such as with:

• • Delivery and logistics partners for order fulfillment
  • Payment gateways for secure transactions
  • Advertising partners for marketing campaigns
  • Legal or government authorities if required by Indian law

🚫 We do not sell or rent your personal information to anyone.

5. Data Retention

We keep your personal information only as long as required to:

• • Complete your orders and provide services
  • Meet legal, tax, or regulatory requirements
  • Resolve disputes and enforce policies

6. Data Security

We take reasonable technical and administrative steps to protect your personal data. However, no online system is completely secure. Please avoid sharing sensitive payment information through email or chat.

7. Your Rights & Choices

As a customer, you have the right to:

• • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Opt out of promotional emails or messages anytime

To exercise these rights, please contact us using the details below.

8. Children’s Privacy

Our website is intended for users 18 years and above. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised Last Updated date.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

📧 Email: support@theneostyle.com

🌐 Website: theneostyle.com

✅ Before shopping, we recommend reviewing our Terms & Conditions, Shipping Policy, and Refund & Return Policy for a smooth experience.